1. How can I order and pay?
You can place your order directly through our online store or via the listed contact methods.
Payment Options:
- Credit/Debit Card (secure payment through our website)
- Twint Mobile
- PayPal
- Apple Pay
2. What is the cost and delivery time? Which courier will deliver my package?
Free Delivery on orders over 50 CHF.
For orders below this amount, a flat delivery fee of 9 CHF applies.
Delivery Time: 4-5 working days.
3. Can I return the products?
Yes! You can return products within 14 days of receipt, provided they are unused and in their original packaging.
Please Note:
- Promotional bundles or individual items from bundles cannot be returned if unwrapped.
- To request a return, email us at [email protected].
4. Can I return only part of my order?
Yes, as long as the items:
- Are not part of a promotional bundle.
- Are unused and in their original packaging.
5. How can I track my order?
Once your order is shipped:
- You’ll receive an SMS with your tracking number.
- The courier will also send a notification with shipment details and tracking info.
Didn’t receive a tracking number?
Contact our customer service team via [email protected] or +41225017165.
6. How can I modify or cancel my order after placing it?
If you need to make changes or cancel your order, reach out to our customer service team as soon as possible via [email protected] or +41225017165.
7. What are the ingredients in our products?
We value transparency!
For a full list of ingredients, feel free to contact us via [email protected] or +41225017165.
1. Are the products suitable for home use?
Absolutely! WaXx is designed for easy and safe at-home use, giving you salon-quality smoothness without the time or cost of visiting a beauty salon.
2. How long does a pack of wax last? Is it reusable?
One jar lasts approximately 3 to 6 months, depending on the areas you treat.
And here’s the best part:
WaXx is the only hair removal method that allows for multiple uses. Thanks to its high-temperature melting process, even leftover wax (with hairs) can be reused - as long as it’s used by the same person.
3. How long do hairs need to be for waxing? Can it remove short hairs?
Yes! WaXx effectively removes even the shortest hairs - just 2–4 mm in length - for ultra-smooth results.
4. Is the procedure painful, and how can I reduce discomfort?
WaXx is formulated to make waxing significantly less painful than traditional methods. Its optimal temperature and carefully selected ingredients minimize discomfort.
Tip:
For extra-sensitive areas or lower pain tolerance, try our Pain Relief Spray, available on our website.
5. Is WaXx suitable for sensitive skin?
Yes! Our body wax is hypoallergenic, gentle on the skin, and designed to avoid irritation, making it safe for sensitive skin.
6. Can I use the wax during pregnancy?
Absolutely. WaXx is completely safe for use during pregnancy, so you can maintain smooth skin with peace of mind.
7. How long do waxing results last?
WaXx gives you up to 27 days of silky-smooth skin - because you deserve more time for the things that matter.
8. How do I know when the wax is ready to use?
Perfectly melted WaXx should have a semi-liquid and stretchable consistency - not too hot, not too cold. Always test the temperature before applying it to your skin.
9. How many grams is the package of the body wax in a promotional package?
Each Body Wax pack in our promotional bundles contains 380g - plenty for long-lasting use.
10. Do I need waxing strips to use WaXx?
Nope! WaXx is designed to harden on your skin, so you can simply pull it off in one smooth motion - no disposable waxing strips needed.
Bonus: It’s not just good for you, it’s better for the planet too!
11. How long should I wait before pulling off the wax?
Just a few seconds!
After applying WaXx, wait briefly until it sets, then pull in one quick motion.
Tip:
Don’t wait too long - if the wax hardens too much, it can lose its elasticity and become harder to remove effectively.
12. Is a wax heater necessary to melt WaXx?
Not necessarily. You can melt WaXx using a glass or ceramic container in a water bath.
However, using a wax heater helps maintain the wax at its optimal temperature throughout the entire process, making the procedure quicker, easier, and more efficient.
1. What cosmetic products does WaXx offer?
WaXx offers a range of pre- and post-epilation skincare products designed to care for your skin before and after waxing:
- After Wax Oil – Cleanses and hydrates.
- Cooling Gel “Minty Mood” – Soothes the skin post-waxing.
- Exfoliating Scrubs – Available in sugar and salt varieties.
- Hair Growth Retardant Lotion – Slows down regrowth.
- Ingrown hairs treatment – Helps prevent ingrown hairs and irritation.
2. Which products are best for post-waxing skincare?
For smooth, calm skin post-waxing, we recommend:
- After Wax Oil – For cleansing and deep hydration.
- “Minty Mood” Cooling Gel – To soothe and refresh the skin.
- Ingrown hairs treatment – To reduce irritation and prevent ingrown hairs.
3. How to prevent ingrown hairs?
Consistency is key!
- Exfoliate regularly (2-3 times a week) using a sugar or salt scrub to remove dead skin cells and keep pores clear.
- Follow up with the Ingrown hairs treatment to encourage proper hair growth and minimize irritation.
4. How to use the Ingrown hairs treatment?
Use the lotion 1-2 times per week. Apply an even layer and allow it to absorb fully into the skin.
2. Reapply 2–3 times a week to prevent ingrown hairs and maintain smooth skin.
Pro Tip: Use after exfoliating for even better results!
5. How do I use the Hair Growth Retardant Lotion?
Apply an even layer of the lotion to clean, dry skin.
Use 1–2 times per week to slow down hair regrowth and enjoy longer-lasting smoothness.
6. How do I use the Pain Relief Spray?
Before waxing:
1. Spray an even layer over the area you plan to wax.
2. Wait a few minutes for the formula to take effect.
3. Proceed with the waxing process for a more comfortable experience.
7. What’s the difference between a salt scrub and a sugar scrub?
Choose based on your skin type:
- Salt Scrub “Lemonilla Girl” – Deep exfoliation, ideal for oily skin.
- Sugar Scrub “Choco Queen” – Gentle exfoliation, perfect for sensitive and dry skin.
8. How often should I use a body scrub?
For best results, exfoliate 2–3 times a week. This helps:
- Remove dead skin cells.
- Prevent ingrown hairs.
- Maintain smoother, healthier skin.
9. Can I use WaXx products on sensitive skin?
Yes! WaXx products are formulated to be gentle and suitable for all skin types, including sensitive skin.
If you have very sensitive skin, we recommend doing a patch test on a small area before full application.
1. What are the specifications of the heater?
- Power: 100W
- Capacity: Holds up to 400g of wax
- Warranty: 24 months (valid with the original warranty card)
2. How do I properly use the wax heater?
Add Wax – Place the desired amount of wax into the heater.
Melt – Set the heater to maximum temperature and wait 10-15 minutes until fully melted.
Adjust – Switch the heater to the MED setting and wait a few minutes until the wax reaches its optimal temperature for use.
Pro Tip: Always test the wax temperature before applying it to your skin.
3. Do I need a heater to melt the wax?
Not necessarily! You can melt WaXx using a glass or ceramic container in a water bath.
However, using a wax heater helps:
✔️ Maintain the optimal temperature during the entire session.
✔️ Prevent overheating or cooling too quickly.
✔️ Make the waxing process quicker and easier.
4. How do I clean the wax heater?
For best results:
- Use an oil-based product or our specialized Heater Cleaning Spray, available on our website.
- Avoid harsh chemicals that could damage the device.
5. How do I use the Heater Cleaning Spray?
Remove leftover wax – Pour out any remaining melted wax. (Tip: Use silicone molds to save and reuse it later!)
Keep the heater on low heat – This prevents the wax from solidifying inside.
Apply the cleaning spray – Spray onto a cloth or kitchen paper soaked in oil.
Wipe the interior – Gently clean all surfaces.
Wear rubber gloves – Protect your hands from burns
6. How do I use spatulas correctly?
Use a separate spatula for each body area to prevent bacteria transfer and ensure a hygienic waxing experience.
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